This machine is the 30/50W desktop fiber laser engraving machine, it is equipped with the 30W/50W fiber laser source, and adopts our self-developed galvo head which has the double red light focusing function, and the laser machine equipped with the Siemens electrical system, all wire based on the CE standards and make the labels.

This model laserlaser engraving machine is main used for the marking and engraving on metal and plastic, also can be used for clean the coat of the mirror backside. If use the machine to do the deep engrave on the metal, the best thickness is less than 0.5mm.

Our machine have the one to one after-sale service, if need, we can let our engineer direct do the service to you by online contact ways or come to your company help you to solve the problem.

1. Mactron provides 12 months warranty for the machine. The Warranty starts from your receipt of the machine or spare parts.
2. All extra parts for the machine can be purchased with agent price, and we would support your installation.
3. Email/ Skype/ MSN/ Trade manager is always online to support.
4. Life-long technical support and free after-sale service available.
5. Professional technical team and salesperson help you with troubleshooting procedures via Internet and Phone at any time when needed.
6. Free and professional training at our factory if you need.
7. We provide door-to-door service when necessary.

Q: How to Install the machine?
A: After received the laser engraving machine, customers do not need to install it and can use it directly.

Q: How to operate the machine? is training necessary?
A: The laser engraving machine machine is mainly controlled by software. the use is very easy, not complicated. Before shipment, we will make a simple operation manual with pictures and provide user manual of software. Generally speaking, an operator, who is not familiar with fiber laser printing machine before can still operate it very well. According to customersrsquo requests, we can send our technician to customerrsquo plant for machine training or customers can come to our plant for machine training if needed.

Q: In case machine exists the problem, how to do after sales service?
A: We provide one years machine warranty. During the warranty, in case of machine exists the problem, we will provide parts required free of charge by express. But as for the parts damaged by artificially, it does not fall on our warranty list. After the warranty, we still provide lifetime service.

Q: Whatrsquos package?
A: We have 3 layers package. For the outside, we adopt plywood case. In the middle, the machine is covered by foam, to protect the machine from shaking. For the inside layer, the machine is covered by the waterproof plastic bag.

Q: Whatrsquos delivery time?
A: Generally speaking, lead time is 5-7 working days after receiving the payment.

Q: Can we add a protection cover?
A: Yes, we can add a protection cover if you need. We can customize the design as customersrsquo requests.

Q: Whatrsquore consumables for fiber laser marking machine?
A: It does not have consumable. Itrsquos very economical and cost-effective.