Description

 

 

FAQ

Q1: How can I get the best machine for me?

A1: You can tell us your working material, detail work by picture or vedio so that we can judge whether our machine can meet your needs or not. Then we can give you the best machine depends on our experience.

 

Q2: This is the first time I use this kind of machine, is it easy to operate?

A2: We will send you manual and guide vedio in English, it can teach you how to operate the machine. If you still can not learn how to use it, we can help you by “Teamviewer” online help software. Or we can talk by phone, email or other contact ways.

 

Q3: If the machine has problem in my place, how could I do?

A3: The machine has two years guarantee. If it breaks down, generally speaking, our technician will figure out what the problem may be, according to client s feedback. We could send free parts to you in warranty period if machines have any problem under “normal use”. 

 

Q4: This model is not suitable for me, do you have more models available?

A4: Yes, we can supply many models, such as portable fiber laser marking machine, table fiber laser marking machine, enclosed fiber laser marking machine, CO2 laser marking machine, UV laser marking machine and so on. Replacement of some part based on your need. The above are most popular. If it can not meet your requirement, then tell us. We have the ability to make specially according your requirement!

 

Q5: How long is the delivery time? 

A5: In order to ensure the quality of products, so that customers receive high-quality laser machines. Our company has strict process of materials incoming inspection, puting in storage, materials picking, machine production, quality inspection, warehouse-out inspection. For standard machines, it would be 10-12 working days; For non-standard machines and customized machines according to client’s specific requirements, it would be 15 to 30 working days.

 

Q6: How’s the payment? 

A6: We accept Telegraphic Transfer(T/T). 30% in advance, pay the balance before delivery. You can make the payment on Alibaba Trade Assurance.

 

Q7: Do you arrange shipment for the machines? 

A7: Yes, we have freight agents for sea shipping, air shipping. If you choose our freight agents, you just need to pay the shipping cost to us, our freight agency will arrange the shipment for you. Of course you can choose your own freight agency to arrange shipment, we will prove you the EXW price, your freight agency need to pick up the machine from our factory.